# A delivery partner purpose built for your e-commerce

We empower retailers to provide a best-in-class delivery experience. Partnering with Relay results in reduced costs, a focus on sustainability and a truly customer centric experience. We provide you with our delivery expertise, so that you can focus on what you do best.

[Deliver with Relay](https://www.relaytech.co/retailer-enquiry)

## Smarter, faster deliveries without compromise

**Cost-efficient & scalable**  
Our tech-driven, hyperlocal network and dynamic courier routes adapt to demand - reducing costs, even at peak volume.

**Sustainability driven**  
Data-optimised routing, shorter distances and greener vehicles cut emissions by up to 60%, supporting your sustainability goals.

**Full visibility & control**  
Real-time tracking and performance dashboards provide full oversight and control so you can focus on what matters most.

**Seamless customer experience**  
Next-day & standard delivery with customer returns powered by intuitive tracking and clear communication to delight your customers.

## How it works

Your deliveries, made simple

**Effortless integration**  
Connect quickly through our API-first platform - embedding Relay directly into your operations without disrupting your core systems.

**Fulfilment streamlined**  
We move parcels from your warehouse into our hyperlocal network, optimising every mile for speed, efficiency and cost savings.

**Exceptional deliveries activated**  
Our hybrid fleet ensures fast, sustainable deliveries - with real-time tracking, SMS updates and total visibility for you and your customers.

## Customer portal

Complete control for customers

**Real-time tracking**  
Customers can see their parcel’s live location, estimated arrival time and how many stops away it is.

**Update delivery details**  
The delivery location can be changed, noted added for the courier and safe place instructions provided.

**Stay informed**  
Customers will get SMS notifications and real-time updates for complete peace of mind.

**Returns scheduling**  
Returns can be easily scheduled by customers for a simple and hassle-free experience.

## What our partners are saying

"Relay has been one of our top performing carriers during Peak 2024. This reflects their unconditional commitment to performance and their absolute focus to deliver both superb client and customer experiences."

Delivery Solutions Manager  
ASOS

"Relay has been identified as our top performing carrier during peak period 2024, thanks to unmatched flexibility, exceptional reactivity, and their ability to deliver an outstanding all-round customer experience."

Logistics Director  
THG

## Delivering results that matter for your e-commerce growth

- Attempted on time deliveries: **99%**  
- Customer contact rate: **<0.5%**  
- Delivery Partner for Peak 2024: **#1**

## Get started

Take the first step toward elevating your e-commerce delivery experience

[Deliver with Relay](https://www.relaytech.co/retailer-enquiry)